Terms of Service

5.1 Pi Network Payment Services

Services paid directly through Pi cryptocurrency:

• Pi Pioneer driver rides and deliveries (3% platform fee + driver earnings)
• Marketplace purchases from verified Pi sellers
• Direct service bookings through Pi payment gateway

5.3 Pi Pioneer Driver Program

• Upfront Plan: One-time registration fee to become a verified driver with 18% fixed commission on all rides
• No-Upfront Plan: Free signup with 20% fixed commission on all rides
• Commission Agreement: By selecting the no-upfront plan, you agree that commission rates will automatically increase as you reach milestone ride counts (500 and 1000 completed rides). These tiers are designed to balance platform sustainability with driver earnings as you grow your business with Pi Ride.
• Priority Placement: Pioneer drivers appear first in search results
• Instant Payments: Earnings paid immediately to driver's Pi wallet upon ride completion

9.1 Tournament Entry

• Entry fees are paid in Pi and are non-refundable once a match begins
• Players can only enter each tournament once to prevent self-competition
• Tournaments start when the maximum number of players is reached (typically 7 players)
• Entry fees are held in escrow until tournament completion

9.2 Game Saves and Pauses

• Players may pause tournament games at any time
• Paused games are automatically saved and can be resumed within 3 minutes
• If a player does not resume within 3 minutes, their game is forfeited at the paused score
• Disconnections are treated as pauses - reconnect within 3 minutes to continue
• PWA/standalone users can pause and save games indefinitely for free play mode

9.3 Prizes and Payouts

• Top 3 players receive Pi prizes based on tournament tier
• Payouts are automatically distributed to winner wallets upon tournament completion
• Prize distribution: 1st place (60%), 2nd place (30%), 3rd place (10%)
• No platform fees are deducted from prize pools

9.4 Fair Play

• Use of bots, automation, or game modifications is strictly prohibited
• Suspicious activity may result in account suspension and prize forfeiture
• Disputes can be filed within 24 hours of tournament completion
• We reserve the right to review game replays for verification

16.1 Product Authenticity and Condition

• No Verification: Pi Ride does not authenticate, verify, or inspect any products listed on the marketplace
• Seller Responsibility: Sellers alone are responsible for accurate product descriptions, condition assessments, and authenticity claims
• Buyer Due Diligence: Buyers must independently verify product condition, authenticity, and compliance with local laws before purchase
• No Liability: Pi Ride is not liable for counterfeit products, misrepresented condition, fraud, or any disputes arising from product quality

16.2 Return and Shipping Liability

• Return Shipping Costs: Buyer is responsible for return shipping costs unless item is defective or non-delivery
• Shipping Carrier Risk: Pi Ride is not liable for packages lost, damaged, or delayed in transit. Buyers and sellers assume all shipping carrier risks
• Return Authorization: All returns must be authorized by seller and must occur within return window specified in listing
• Condition Upon Return: Returned items must be in condition consistent with return reason. Additional damage or wear may result in return rejection
• Carrier Disputes: Disputes with shipping carriers are between buyer/seller and carrier; Pi Ride acts as mediator only

16.3 Dispute Resolution Limitations

• Best-Effort Mediation: Pi Ride mediates disputes but makes no guarantee of resolution
• Final Decisions: Pi Ride's dispute decisions are final and binding; users waive right to pursue claims in court (except where prohibited by law)
• Blockchain Limitations: Refunds require seller cooperation. Pi Ride cannot reverse blockchain transactions
• Evidence Requirements: Disputes require objective evidence (photos, tracking, documentation). Subjective claims without evidence may be denied
• Dispute Window: Disputes must be filed within 30 days of delivery; late disputes not accepted

16.4 User-Generated Content Liability

• Seller Listings: Sellers are solely responsible for accuracy, legality, and compliance of product listings
• Buyer Reviews: Buyers are solely responsible for accuracy and truthfulness of reviews and ratings
• Prohibited Content: No false statements, defamation, harassment, or misleading claims. Violations result in content removal and account suspension
• Pi Ride Protection: Users indemnify Pi Ride from all claims arising from user-generated content

16.5 Prohibited Items and Compliance

• Seller Responsibility: Sellers must ensure all items are legal to sell in their jurisdiction and compliant with local laws
• No Verification: Pi Ride does not verify legality or compliance of products; sellers assume all legal responsibility
• Prohibited Categories: Counterfeit, stolen, hazardous, restricted, or illegal items are strictly prohibited
• Removal Rights: Pi Ride may remove listings and suspend accounts for violating terms, without notice or liability

17.1 Payout Guarantees and Limitations

• No Guarantee: Pi Ride makes no guarantee that tournaments will complete, payouts will be distributed, or prizes will be awarded
• Platform Failures: Technical failures, blockchain delays, or Pi Network issues may prevent payout distribution
• Payout Delays: Payouts may be delayed due to system maintenance, technical issues, or blockchain congestion
• Suspension of Tournaments: Pi Ride may suspend, cancel, or modify tournaments at any time without liability
• Forfeited Entries: Non-refundable; entry fees forfeited if player abandons or is disqualified

17.2 Anti-Cheat and Fair Play

• Cheat Detection: Pi Ride monitors for cheating, bots, and unfair practices using automated and manual reviews
• Account Suspension: Suspected cheaters may be suspended without notice or opportunity to respond
• Prize Forfeiture: Cheaters forfeit all prizes, entry fees, and earnings from suspect tournaments
• No Appeals: Cheat verdicts are final; Pi Ride makes no guarantee of appeal process or reversal

17.3 Game State and Connectivity

• No Liability for Disconnections: Pi Ride is not liable for disconnections, network failures, or device issues
• Game Loss Forfeit: Unresolved disconnections after 3-minute window result in game forfeit at paused score
• Device Failure: Users assume all risk for device failures, data loss, or game save issues
• No Replays: Games cannot be replayed; scores are final once tournament completes

17.4 Dispute Limitations

• Dispute Window: Must be filed within 24 hours of tournament completion
• Evidence Required: Disputes require objective evidence; subjective claims denied
• Final Decision: Pi Ride makes final dispute decisions; no appeals or reversals
• Blockchain Finality: Once payouts released to blockchain, they cannot be reversed

17.1 Seller Requirements and Responsibilities

• Registration: One-time 100π business registration fee (subject to promotional discounts via promo codes)
• Fee Structure: Choose between $100 upfront fee with 3% transaction fee, or $0 upfront with 8% transaction fee
• Accurate Listings: Sellers must provide truthful descriptions, accurate images, and correct pricing
• Product Images: Upload clear photos; optional 3D visualization with multiple angle photos
• Color Variants: If offering multiple colors, clearly specify available options with accurate representations
• Inventory Management: Maintain accurate stock levels and promptly mark items as sold
• Order Fulfillment: Ship items within stated timeframes and provide tracking information
• Communication: Respond to buyer inquiries within 24 hours
• Prohibited Items: No illegal, counterfeit, hazardous, or restricted items

17.2 Buyer Rights and Responsibilities

• Browse Freely: Search and filter products by category, location, business, and price
• 3D Product Views: Interactive 3D visualization available for products with multiple angle photos
• Color Selection: Choose from available color variants when offered by seller
• Make Offers: Submit price offers to sellers for negotiation
• Payment: All purchases processed through Pi Network wallet using Pi cryptocurrency
• Due Diligence: Review product details, seller ratings, and shipping terms before purchase
• Disputes: Contact seller first; escalate to Pi Ride support if unresolved

17.3 Marketplace Payments and Transactions

• Pi Wallet Required: All transactions use Pi Network cryptocurrency
• Testnet Mode: Currently operating in Pi Network testnet/sandbox mode until mainnet approval
• Buy Now: Instant purchase at listed price with immediate Pi wallet payment
• Make Offer: Buyers can propose alternative prices; sellers accept or counter
• Transaction Finality: Blockchain transactions are permanent and non-reversible once confirmed
• Platform Fee: 3-8% commission deducted from seller earnings based on fee plan
• Payment Processing: Buyer pays full amount; seller receives amount minus platform fee

17.4 Product Listings and Content

• Product Photos: Sellers own copyright to uploaded photos
• 3D Visualization: Optional feature using uploaded multi-angle photos to create interactive 3D view
• Color Variants: Sellers can specify available colors via photo uploads or color picker
• Content License: Sellers grant Pi Ride license to display product content on platform
• Prohibited Content: No copyrighted, offensive, misleading, or illegal content
• Removal Rights: Pi Ride reserves right to remove listings violating terms

17.5 Shop Customization

• Business Profile: Customize shop name, description, and branding
• Product Categories: Organize products into categories for easy browsing
• Display Templates: Choose from grid, list, or featured product layouts
• Shop Settings: Control visibility, display modes, and product arrangement

17.6 Disputes and Returns

• Item Not Received: Buyer may file dispute if item not delivered within stated timeframe
• Item Not as Described: Buyer may request return if item significantly differs from listing
• Return Policy: Each seller sets own return policy; clearly stated in listing
• Refund Processing: If approved, refund issued in Pi cryptocurrency to buyer's wallet
• Platform Mediation: Pi Ride may mediate disputes but is not liable for resolution outcomes
• Blockchain Limitations: Refunds require seller cooperation; cannot reverse blockchain transactions

17.7 Seller Fees

• Fee Plan Selection: Choose during registration; cannot be changed after signup
• Transaction Reporting: Sellers receive monthly sales reports and earnings statements
• Withdrawal: Earnings remain in Pi wallet; subject to Pi Network withdrawal policies

17.8 Marketplace Liability

Platform Role: Pi Ride operates as a marketplace platform connecting buyers and sellers. We are not a party to transactions between buyers and sellers.

• Pi Ride does not guarantee product quality, authenticity, or seller performance
• Sellers are independent contractors responsible for product legality and compliance
• Buyers assume risk when purchasing from sellers
• Pi Ride not liable for damages from defective products, fraud, or non-delivery
• Users agree to indemnify Pi Ride from claims arising from marketplace transactions

17.9 Prohibited Marketplace Activities

• Selling counterfeit, stolen, or illegal goods
• Price manipulation or artificial inflation
• False reviews or ratings
• Harassment of buyers or sellers
• Money laundering or fraud
• Circumventing platform fees through off-platform transactions
• Multiple accounts to exploit promo codes
• Selling movie tickets, gift cards, or any products with links that take users away from the Pi ecosystem

18.1 Seller Trust Score System

All marketplace sellers are evaluated on performance metrics that determine payment processing and visibility:

• Trust Score Components: Shipping speed, product quality, communication, dispute history
• Public Display: Trust badges and ratings visible on seller profiles and product listings
• Performance Impact: Higher trust scores result in better search placement and buyer confidence
• Score Updates: Trust scores update automatically based on buyer reviews and dispute outcomes

18.2 Escrow Payment Protection

• First Sale Escrow: New sellers' first sale payment held in escrow until delivery confirmed
• Instant Release After Success: After first successful delivery, all future payments release instantly to seller wallet
• Protection Re-Activation: If seller receives 2 poor shipping ratings (below 3 stars) or any dispute is filed, escrow automatically re-enables
• Release Timing: Escrow payments release 7 days after delivery or when buyer confirms receipt
• Dispute Holds: Active disputes pause payment release until resolution
• Non-Reversible: Once released from escrow, blockchain transactions cannot be reversed

18.3 Buyer Review and Rating System

• Required Ratings: Overall experience (1-5 stars), shipping speed (1-5 stars), product quality (1-5 stars)
• Verified Purchase Badge: Only actual buyers can review products
• Review Timing: Buyers can submit reviews after delivery confirmation
• Public Visibility: Reviews and ratings publicly displayed on product pages
• Edit Window: Reviews editable within 30 days of submission
• Seller Responses: Sellers may publicly respond to reviews
• Helpful Voting: Users can vote reviews as helpful or not helpful
• Prohibited Content: No profanity, personal attacks, or false statements in reviews

18.4 Dispute Resolution Process

• Filing Disputes: Buyers may file disputes for "Item Not Received" or "Not as Described"
• Evidence Required: Photos, tracking info, and detailed descriptions required
• Seller Response: Sellers have 48 hours to respond to disputes
• Admin Mediation: Pi Ride administrators review evidence and make binding decisions
• Refund Outcomes: If buyer prevails, refund issued in Pi to buyer's wallet; seller's trust score impacted
• Seller Protection: Tracking numbers and delivery confirmations protect sellers from false claims
• Repeated Disputes: Sellers with multiple disputes may face listing restrictions or account suspension

18.5 Poor Shipping Rating Consequences

• Threshold: 2 shipping ratings below 3 stars triggers automatic consequences
• Escrow Re-Activation: Instant payments suspended; future sales held in escrow
• Visibility Impact: Poor shipping badge displayed on seller profile
• Recovery: 5 consecutive positive shipping ratings (4+ stars) removes restrictions
• Seller Dashboard Alerts: Real-time notifications of trust score changes

18.6 Fraud Prevention

• Automated detection of suspicious listing patterns and pricing
• Review monitoring for fake or coordinated reviews
• Transaction analysis for unusual patterns
• Immediate suspension of accounts engaging in fraudulent activity
• Cooperation with law enforcement when illegal activity detected

18.7 Seller Account Suspension

Pi Ride reserves the right to suspend or terminate seller accounts for:

• 3 or more unresolved disputes in 90-day period
• Trust score falling below 2.0 stars
• Consistent poor shipping ratings (below 3 stars average)
• Selling prohibited or counterfeit items
• Manipulating reviews or trust scores
• Failure to ship items within stated timeframes